FAQ - Frequently Asked Questions
The goal of Grimandi Footwear is to provide its customers with a quick and personalized service. You can find the answers to your questions on this page or by browsing the site but do not hesitate to contact us at 051 873091 from Monday to Saturday from 9:00 to 12:30 and from 16:00 to 19:00 excluding Thursday afternoon . If you prefer you can send us an email at info@grimandicalzature.it and you will get a quick reply.
1. OPERATION OF THE ONLINE STORE
Questions about how the online store works
1.1. Do I have to register to make a purchase?
Registration is not mandatory and you can make a purchase as a guest.
1.2. Are my data safe?
To guarantee your confidentiality and privacy, this site uses an SSL certificate that protects the exchange of sensitive information with your browser with strong encryption.
1.3. How can I change my personal data?
If you are a registered customer you can modify them by accessing your account while if you have never registered you can create a new account
1.4. I forgot my password how can I recover it?
No problem, you can go to the reset your password page
1.5. Where can I find payment and shipping options?
You can find the details on the Shipping and Payments page
2. ORDER MANAGEMENT
Questions about order management
2.1. How can I know if my order has been completed correctly?
The receipt of the order will be notified to you immediately by email. If you do not receive the notification, it is possible that the message has ended up in the spam folder or that the e-mail address you provided is incorrect. In this case , contact us for more information
2.2. Is there a minimum order amount?
The minimum order amount is Euro 50.00
2.3. Can I pay for my order upon delivery?
Yes, only in Italy it is possible to pay in cash on delivery with a supplement of Euro 5.90
2.4. I have received my order but I have to return the product. How can I do?
You can find the instructions on the page Easy Return
3. SHIPPING AND DELIVERY OF THE ORDER
Questions about shipping and delivery of your order
3.1. Is it possible to track the shipment?
All our shipments are traceable via the number that will be communicated to you when your order is processed.
3.2. Is it possible to request a shipment in the post office?
At the moment it is not possible.
3.3. Is it possible to request a shipment in a depot?
At the moment it is not possible.
3.4. How much is the transport?
The cost of transport in Italy is FREE while for other Countries it varies according to the destination. You can find all the details on the shipping and payments page
3.5. If I return a product, will the transport costs be refunded?
Returns only in Italy are always free for number changes and no shipping costs will be charged. Only in the event of a definitive return or if the number for the exchange is not available will a contribution of Euro 6,90 be requested which will be withheld at the time of reimbursement. For other EU Countries the direct costs of returning the goods will be borne by the customer.
3.6. Is the availability of the items for sale real?
Yes, the site is constantly updated and all items on sale are intended for immediate delivery.
3.7. How long does it take for my order to be processed?
If your order is placed (excluding holidays) by 12:30 it will be shipped the same day; after this time the shipment will take place the following day.
3.8. Is it possible to collect the products ordered in the shop?
Yes, it is possible to buy online on the site and immediately collect the products in our Baricella store in the Province of Bologna (Italy) using the free Click & Collect service
3.9. Can I place an order by phone?
Yes, it is possible by calling +39 051 873091 during shop hours, but the only accepted payment methods will be bank transfer
4. GENERAL QUESTIONS
Questions about how the online store works
4.1. Is there another Grimandi Calzature store in my city?
No, Grimandi Calzature has a single store in the historic headquarters in Via Roma 1 in Baricella in the Province of Bologna (Italy)
4.2. I live abroad. Can I still place an order?
If you live in a country of the European Union there is no problem but payment by cash on delivery will not be possible. For non-EU states, visit the shipping and payments page
4.3. Where can I find the conditions of sale?
You can find the terms of sale on our website under Terms of Sale
4.4. Where can I find the privacy policy?
It is available on our website on the Privacy Policy page
4.5. Where can I find information on Cookies?
It is available on our website on the Cookie Policy page
4.6. Where can I find the information on the Right of Withdrawal?
It is available on our website on the Right of Withdrawal page.